Terms and Conditions




Every purchase assumes that the customer has complete knowledge of the current General Conditions of Sale, as well as the Return and Repair Policies, whether under Warranty or not, available at Guarantees, Repairs and Returns.

Prices are always those in force on the date of delivery or, in the case of a proposal, the price and other agreed conditions.

Any changes related to these standards will only take effect if they are accepted in writing.

Regarding any deliveries of products, goods or materials, AGL retains ownership until they are fully paid, as provided for in article no. 409 of the Civil Code.


  • 2.1 Prices

    • Unitary, without special packaging, and unless expressly agreed, they are considered delivered to our warehouse – “Ex-works”.

    • Do not include taxes, including VAT or legal fees.

    • They may be changed, without prior notice, in relation to the Price Tables or, in the case of proposals made, after the expiration date presented.

    • Any special prices agreed, advances requested or special payment conditions for projects or integrated solutions will respect the express conditions, but no financial discounts will be granted on advances.

  • 2.2. Deliveries, shipping and transport costs
    When carried out by our company, deliveries or shipments are at the customer's expense, order and risk, that is, Ex-Works supply condition, unless expressly agreed otherwise.

    The shipping cost is calculated for all orders, based on the weight, dimensions and destination of the merchandise.

  • 2.3. Orders and delivery time
    Orders are subject to stock availability or the indicated delivery time, even if estimated. This period is counted after receipt of the order, fulfillment of the agreed conditions and other essential information for acceptance of the order.


  • 3.1 Cash sales
    For deliveries to our warehouse and shipping of material.

  • 3.2 Credit sales

    • Request to open a current account or review,

    • Confirmation of receipt of our account opening information, accepting the conditions indicated, regarding credit limits and other conditions expressed in these General Conditions.

    • The credit limit granted and compliance with the payment deadline are relevant to the normal continuity of supplies and sales on credit.

    Invoices are due 30 days from the date of issue, except for conditions expressed in a quote, pro-forma invoices, proposals or agreed in writing.

  • 3.3 Financial discounts (only accepted on the amount invoiced before VAT)

  • 3.4 Special conditions, when specified and accepted/agreed, namely:

    • Advance payments/order signal.

    • Regularizations of credit granted by letter, and the stamp duty due will always be debited, and bank charges or late payment will give rise to charges/interest to be debited after 30 days from the date of the invoice.

    • Reforms will only be accepted if the charges previously debited have been paid, if amortization has been carried out and the conditions are acceptable to the banking entities.


  • For any delays in meeting the agreed deadlines for payment of our invoices or debts under the terms of these general and/or agreed conditions, late payment interest will be due, calculated at the accepted or legally defined rate.

  • Until payment is made for the material sold, the right granted by article 758 of the Civil Code is reserved.


  • Legal standards regarding guarantees will apply to our products. If the manufacturer/producer of the product grants a warranty period longer than that legally established, the warranty period granted by the manufacturer/producer will be relevant.

  • The products that AGL sells are for professional use and the rules relating to such use will therefore apply, unless expressly stated otherwise.



  • The User may submit any contractual conflicts to legally established arbitration and mediation mechanisms, in addition to complaining to AGL about acts and omissions that violate the legal provisions applicable to the acquisition of goods.

  • The complaint must be made within a maximum period of 30 (thirty) days, counting from the date the User becomes aware of the facts, registered in AGL's information systems, which must decide on the complaint and notify the interested party within a maximum period of 30 (thirty) days. ) days from the date of receipt.

Last updated: February 05, 2024

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