COVID-19 Information

Communication of Security Procedures

The spread of the Covid-19 virus is affecting people and companies globally, forcing them to readjust their lives and ways of being on a daily basis. In Portugal, the Directorate-General for Health recommends modesty and social isolation, it is incumbent on us to initiate a series of measures aimed at protecting everyone, employees, customers, partners or suppliers.

The Directorate-General for Health has launched a series of recommendations to help stop the spread of the virus, including:

Social isolation, with outputs reduced to the indispensable;
Wash your hands frequently;
Avoid affection and handshakes;
Maintain a social distance of at least 1 meter;
Care when coughing and / or sneezing;
In case of some symptoms, stay at home and call SNS24 (808 242 424) free of charge.

All information can be found at the following link:

covid19.min-saude.pt

WE INFORM OUR CLIENTS AND PARTNERS OF THE FOLLOWING:

- INTERNAL OPERATION

Additional cleaning measures have been taken at the premises, especially in departments whose physical presence is essential;
Teleworking operation of the various departments whose functions allow it;
The entire chain of operations is in operation - online store, shipping orders, customer support, RMAs. However, we warn that, due to the large commercial volume that is currently felt, the response time to some incidents may be above normal;
There are currently constraints in the after-sales service. If you requested an RMA or help linked to a product you purchased, we ask for your understanding. We will respond as quickly as possible;
Due to the outbreak of COVID-19, it was decided to extend the period for exchanges and / or returns, applicable to contracts concluded at a distance, going from the usual 14 days to 30 days.

- ONLINE STORE

The online store is fully operational;
We request early confirmation of the delivery time for all items in order to eliminate excessively long deliveries;
Partner carriers are making deliveries without major constraints.

During this indeterminate period, we request that you give priority to the following contacts:

Email - geral@guedeslopes.pt
Telephone - (+351) 218278341
Mobile / Whatsapp - (+351) 929141492
Skype - guedes_lopes

With these measures we intend that, in addition to an increase in security, we will be able to maintain an indispensable service for the daily lives of people and companies, but more than that, make all our followers aware of basic and indispensable measures to contain the Covid- 19.

In this socially complicated stage, avoid travel as much as possible and place your order comfortably via the online store. The times remain modest and it is up to each one of us to contribute to the slowdown in the spread of the COVID-19 virus.

We will continue to monitor the country's epidemiological situation on a daily basis and, if appropriate, additional measures will be taken.

#staysafe