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The request for repair of defective material (RMA) must precede the shipment of the goods.
The material must be sent to the indicated address after filling out the RMA registration, accompanied by a fault report and a copy of the purchase invoice.
The RMA request is valid for 30 days, the maximum period for repairing or exchanging items, except in exceptional situations.
AGL, Sociedade Unipessoal Lda reserves the right to refuse material that does not comply with the above procedures.
The postage of all products shipped will be the responsibility of the customer.
Regardless of whether the equipment has a guarantee or not, whenever it is received for repair and no fault is detected, or that this has been caused by incorrect use, a fee may be charged to cover logistical costs.
In no case are we responsible for any partial or total loss of data, programs or software installed in the products delivered for repair.
We are not responsible for equipment not collected after 6 months of its repair; after this period, the equipment will be considered abandoned and handed over to a recycling center.
In case of exchange of articles, the customer is responsible for the costs debited by the brands for the transport and handling of articles, common expenses in B2B business models.
If you have questions, concerns or comments about our RMA policy, please contact us via email email@example.com
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